Lowes Home Improvement Complaint
Emblem Privancy Fencing Installation - Emblem Privacy Fencing
My Lowes Vinyl Fence Install Experience :0(
Though I wrote into Lowes customer service over 72 hours ago and 20 days ago initially I have not yet heard any satisfactory response.
Unfortunately when it seemed as when it could not get any more difficult it did. What I hoped would be a GREAT new $5500 fence experience has become MOST painful.
My install was quoted as taking two days and they say it was completed 23 days later (have not had chance to review work as a second home).
Our install started off with no one showing up at scheduled time/day. It was only after we called did we get any response. The first day the installers arrived they were instructed to install fence starting in the middle of the yard rather than at the house (who does that??)
If I had not been there to help with some of the installation issues my gate would have been eight inches smaller, damaged caps would have been used, gates would have been installed without metal inserts which were paid for but not delivered in initial order & several other issues.
We asked our Lowes rep & contractor wanted to box in the tree at 90 degree angles and they ordered new posts and panels. The posts arrived with the installer while only one of the three panel kits did (so of course they ran out). Then the installer began to angle the install rather than at ninety degree angles and began to cut holes in posts to make them 90 degree posts when additional 90 degree posts were purchased for this very purpose. After got installers back on track then they used one the post they bored an additional hole in as a line post and used damaged pickets in the install. That was all in the same day ;0(
As of yet have not heard back any reason for the deficiencies noted although have contacted Lowes rep, Lowes customer service & Lowes contractor regarding any of the above or the amount of credit due as a result of above and return of unused supplies.
I would rate the Installation Process & Follow Up a Zero
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