Lowes  Home Improvement Complaint

Lowes Home Improvement Complaint

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Garage Door - PELLA garage door


I purchased a garage door(under the PELLA name) It is actually made by AMARR Company.
When I ordered( the door which is 16X7 double door I let the employee at Lowes that I needed it rather soon as my wife drove the our current one he said that shouldn't be a problem seeing how there supplier warehouse was only a mile away. Well it was 15 days or so later that it was delivered. in the rain none the less.. Due to the rain I just checked out the panels for damage before I signed ,well the next morning I went out the garage and starting laying out the pieces to make sure that everything was there.. Long and behold it wasn't complete... The struts were missing as well as the opener bracket which I stated to the employee I need due to it being an older door and most likely wont be able to use the older one.. I called the supplier whop answered the phone "Thank you for calling LOWES this is Vanessa speaking how may i help you" told her the problem i was having with missing parts and she told me due to them being a supplier for lowes I would need to contact them..Well after spending my time going to the LOWES where I purchased the door and my time was told that the door doesn't need the struts and to use the operators bracket from the old door...Spoke with the manager Jason and he told me that I could purchase the struts and operators bracket for an additional cost. Struts $81.00 operators bracket $25.00 but then have to wait to be delivered to my home....Well just great I said and the reply was not a Customer based response. I have purchased nearly everything I need home improvement wise from LOWES, not anymore no customer satisfaction here..
I currently don't shop at a convenience store chain in my area and it has been 5 years that I refuse to shop there for anything I can do the same for LOWES with this issue


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