Lowes Home Improvement Complaint
Lowe's Home Improvement Center, Eatontown NJ Store - Washer/Dryer purchase, delivery and installation
To spare you the pain of reading this for much longer, after speaking to the store manager whom was patronistic and condescending, I was called back by the delivery manager and told that the washer would be delivered by 3pm.3:49pm, the truck re-arrives. The driver, whom I had made an aquitance with previously was also condescending, offering no apology for the confusion. After installing the new washer, he discovered that it does not work. At this point its laughable. Of course I did not accept the delivery and told him to re-install my old washer.
Lowe's, your delivery manager is great. Seems to me that he did a lot of leg work for us. Your upper store leadership and third party delivery is a total loss and a discredit to your core values. As much as my wife and I would have happily spent 15,000 - 20,000 on a kitchen remodeling program with your organization, we're better off shopping at another distributer with more reputable service, and working products for that matter.
Consumer beware! If you fancy Lowes, do your homework and go to a different branch. Or do what we are doing, go to Home depot.
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