Lowes Home Improvement Complaint

Lowes Home Improvement Complaint

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Lowes Home Improvement Will Not Honor Generator Warranty - Troy-Bilt Generator


I purchased a Troy-Bilt 6000 Watt Generator with a 2 year warranty on May 5, 2011 from store # 636 in Columbus, Georgia. Model No. 030475. Serial No. 1018482569. There are at least 6 months remaining on the warranty.

When taken in for repair, I was called later and told the warranty would not be honored due to "abuse and misuse" of the machine. I maintained this generator exactly to the manual, and kept it stored properly when not in use. Unless something changes and Lowes decides to honor my warranty, I will NOT be shopping with this company again.


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