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Lowes Home Improvement Complaint - Lowes flooring installers steal - Pergo laminate flooring and carpets installation
Lowes Home Improvement Complaint

Lowes Home Improvement Complaint

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Lowes flooring installers steal - Pergo laminate flooring and carpets installation


Purchased laminates and carpet from Lowes in Augusta GA which were installed on May 19-20. Upon arrival home on the 20th, we found that the installers had stolen my husband's wedding band, ate two containers of oreos and left the empty trash in the pantry, took two bags of popcorn, left off the closet doors they removed for installation and did not haul off the old flooring. Spoke with Lowes the morning of the 21st and a few hours later received a call that the ring was found in the bottom of a dumpster. Problem is, the ring was in a room that flooring was not even being installed in, so it would not have ended up there. Had to call 3 times to have the door reinstalled to which the lead installer began arguing with my husband that his guys would never do that. Evidently the doors jumped off the hinges and moved themselves because no one was even living in the house at the time. Have been fighting with Lowes for a refund in installation fees for almost a month now for them to say all they could do was $300. The installation was over $1,100! When we went to get the $300, they wanted us to sign a form waiving them of all future claims. Absolutely not! I'm not settling for a lousy $300 for Lowes to get off the hook for fixing my floors if I have any problems with them. If they want to do that, they can give me a full refund of the flooring and installation with is around $6,000. Terrible customer service and the rudest employees we've ever dealt with. Cannot believe how they treat their customers and their lack of care or customer satisfaction. I ask this...if someone stole from your home, would you be satisfied with only $300?!


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