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Lowes Home Improvement Complaint - Melbourne, Florida and corporate office
Lowes Home Improvement Complaint

Lowes Home Improvement Complaint

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Melbourne, Florida and corporate office


Worst customer service ever both locally and corporate.
Purchased laminate flooring in October 2013 for most of the house. The cost was over $4000.00. Chose Lowes as a frequent customer and great product back up. In April 2014 the laminate started to lift. Area under a window became corrupt. This was determined to be water damage from a leak and homeowners took care of this. The insurance company stated other damage was not related to the leak. Lowes did visit and insisted all damage through the house was due to the leak. The kitchen is now also corrupt. There was numerous communications with Lowes both locally and corporate. At the local level the managerial staff was rude and insisted the damage was our fault. At that time found out floors could never get wet and needed a controlled environment. There was also many communications with corporate with no resolution. The last communication was in March 2015 where I was informed that it was my responsibility to know about the flooring. I was under the impression that Lowes was the "expert." The policy for Lowes should be "Let the buyer beware."


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