Lowes Home Improvement Complaint

Lowes Home Improvement Complaint

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Poor delivery and customer service - DIshwasher and counter top


On 8/23 I ordered a dishwasher and counter top and other items to be delivered. It was scheduled for 8/27. But on 8/27 when I had not received a time frame, I called to see what time it was to be delivered, and I was infromed they moved my deliverey date to 9/8 without my knowledge because the dishwasher wasnt in yet. I didnt even know if I could be there then, and they didnt seem to care. SO I wrote them an email complaining about it and The customer service manager did call me on 8/31, she apologized and offered me 10% off my order for my trouble(which I have not received yet) . On 9/8 , the day my order was switched to with out my knowledge, I had still not received a time of delivery, I do work and need to know when this was coming to schedule my work day, so I called them at 6:15 am to see when it was going to be delivered. I was informed, rather rudely, that no one is called until between 8 - 9 am day of delivery to a time. I gave them my cell and asked them to call me on that because I had to go to work. 9:15 - still no call, so I called again. I was told they still didn't know when but it will be an AM appointment and I would get a call soon, I asked the contact number they had and it was my HOME, I gave them my cell again and asked them to contact me on that. 10:40 am I finally get a call and they said they will be there between 11 - 1. Nice , 20 minutes to run home, got there before 11. 12:45 they get there and deliver everything but the DISHWASHER and cord!!!! This is why they moved my order in the first place with out telling me. I asked the driver were it was and he said sorry it isn't on my order. He called the store and they said it isn't in yet and they don't know when it will be delivered. I called in to customer service AGAIN and I forget who returned my call but she was very apologetic and said someone would contact me as soon as the dishwasher was in and it would be delivered at MY convenience. This morning, 9/9 at 8:35 I get a phone call saying my dishwasher will be delivered between 9 - 11. Wow 25 minutes to rush home this time, and he seemed annoyed I had to check my schedule to see if I can make it, I could. and at 10:53 they get there with the dishwasher but NOT THE POWER CORD. I told him to cancel the cord, and I went right to home depot where I will be doing ALL my home improvement from now on and got it.


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