Lowes Home Improvement Complaint
unfulfilled delivery promise - LG washing machine WM3670HVA
Call back on friday, and Brian STILL assures me the item will be delivered. Delivery system is telling me it will be delivered January 4th. At 11:30 I speak with him and he will find out what is going on and call me "right back". At 3 PM I am still waiting for a call back and after 30 minutes of not getting even an operator to answer the phone I get a hold of him who now tells me they DON'T have the item available and "I am sorry but we are working on a solution and will call you right back". Another 1.5 hrs go by and FINALLY I get a call back telling me the item will not be available for TWO AND A HALF MONTHS!!! And I can either wait for the item and get it for half price or get a completely different machine in a completely different color than the one I wanted and already had the dryer for.
Twice these people called me to LIE to me and say my item would be delivered. I had to stay at home TWO DAYS without working waiting for them to get their stuff together to find out my options were complete CRAP!
Solution: buy the washer at HOME DEPOT and will now have to eat up a $300 difference on the price on top of all my other stress. And by the way... HOME DEPOT delivered another item I purchased during black friday with absolutely NO DRAMA, did not delay my delivery date, gave me an 11-3 time frame and showed up at 11:04. Will NEVER AGAIN step into a Lowe's for ANYTHING. Not even a single nail.
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