Lowes  Home Improvement Complaint

Lowes Home Improvement Complaint

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unfulfilled delivery promise - LG washing machine WM3670HVA


I'd give them zero if I could. Bought a washer during black friday sale. Website told me it would be available on the 11th of December. Scheduled a delivery. On the 10th they call and tell me my item is in the delivery truck, will be unloaded by the 13th and when do I want it delivered. Scheduled a delivery for Thursday. Then thursday comes and goes not a single phone call to tell me what is going on. Call them, speak to both managers in the store who apologize and tell me my item was diverted by someone in the corporate office and they were not notified. Get another call back letting me know they were able to obtain a washing machine from a different store and it will be delivered on Friday. Then I get a call back from the manager confirming if delivery has called me. They never did.

Call back on friday, and Brian STILL assures me the item will be delivered. Delivery system is telling me it will be delivered January 4th. At 11:30 I speak with him and he will find out what is going on and call me "right back". At 3 PM I am still waiting for a call back and after 30 minutes of not getting even an operator to answer the phone I get a hold of him who now tells me they DON'T have the item available and "I am sorry but we are working on a solution and will call you right back". Another 1.5 hrs go by and FINALLY I get a call back telling me the item will not be available for TWO AND A HALF MONTHS!!! And I can either wait for the item and get it for half price or get a completely different machine in a completely different color than the one I wanted and already had the dryer for.

Twice these people called me to LIE to me and say my item would be delivered. I had to stay at home TWO DAYS without working waiting for them to get their stuff together to find out my options were complete CRAP!

Solution: buy the washer at HOME DEPOT and will now have to eat up a $300 difference on the price on top of all my other stress. And by the way... HOME DEPOT delivered another item I purchased during black friday with absolutely NO DRAMA, did not delay my delivery date, gave me an 11-3 time frame and showed up at 11:04. Will NEVER AGAIN step into a Lowe's for ANYTHING. Not even a single nail.


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