Lowes Home Improvement Support Ticket - wilmington, North Carolina

My Dream Deck continued

Created By: ibyte's Picture ibyte Last Reply: ibyte's Picture ibyte
Priority Level: [High] Status: [Open]
Created: 2 years ago Last Updated: 2 years ago
Department: N/A Replies: 0

on May 27th got a call from JP saying the job they were on is taking longer and would start mine on the 29th of May, on the 28th got a call saying they would start on June 1st, june 1,st no call and no show that weekend we repeatedly tried calling Kim (project manager?) our calls ere never returned so again we reached out to Mr Miller who the said they would be there on Tues June 2nd. They showed up and I asked to see the plan sinc no one ever sent me one, like they said they would. I made a copy and immediately said this is wrong my 16 ft deck had been cut down to 11 ft except for one spot on the end so we told the person in charge this won't do it's WRONG he then said well if we want 16 ft it will cost us a lot more. We called Mr Miller and the small crew left. Mr Miller set up a meeting on June 4th with Aaron (mediator I think) and Chandler the (architect) himself and Me and My partner so we could all discuss and get on the same page. We went over the whole thing from the beginning said they would draw up the new plans (which I have) I received the plans yesterday June 12th and again not right
. Sent Mr Miller an email telling him this is still wrong and he said he forward it to Aaron and Chandler
thats where we stand right now. So I have lumber and cement sitting in my yard over 3 weeks and no closer to a deck than I was 3 years ago when I bought the house. I am a 69 year old women and my Partner who is Glen boll is 61 years old and waiting for a liver transplant ,I hope we live to see a deck.
In 50 + years of owning homes I have never experienced such unprofessionalism. I waited a long time for this deck nd could not be more disappointed. i don't know where we stand now. Also I told them that I was NOT willing to spend another dime!


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